Why Outsource Your Systems?

IT users today are demanding more from their technology which equates increased demands on your resources. BTS can assist by providing remote and on-site management of your IT infrastructure with our highly trained and technically accredited professionals who are ready to assist you with all of your IT needs.

What Can We Do?

Network, Server & Desktop Management

Our technicians will monitor your networks, servers, desktops and devices keeping them healthy, secure, and reducing downtime. We'll do this for you at a fraction of the cost it would take you to hire full-time IT personnel. We monitor the health of your systems through regular audits, log monitoring and maintenance via our customized monitoring system and remotely installed agents; a service we provide without opening any holes in your firewall.

Service Desk

Our Service Desk can assist you over the phone, remotely, or make onsite visits. Using our management tools, we minimize travel time with remote control capabilities that make seem like we are right there with you. Our service-centric and highly skilled technicians have helped thousands of clients just like you overcome issues from the very simple to the extremely complex.

CIO/CTO Services

Let our experienced professionals help ensure that your technology infrastructure and plans are aligned with your business strategy. We'll fill in or supplement the CIO and/or CTO role for your organization with business savvy technical experts. We can assist in business continuity (disaster planning) and recovery to limit the downtime your business experiences from lost data or circumstances out of your control. We can manage staff, implement process and procedures, and recommend solutions.

What Else is Included?

• Monthly Summary Reports
  • System Availability
  • Server Disk Status
  • Patch Update Status
  • Service Tickets Opened for the Month
• Quarterly Planning Sessions
  • Review our performance
    • Opportunities for improvement
    • Possible modifications to the service contract
  • Review your strategic initiatives
  • Discuss alignment of IT and your business strategies
• Annual IT Audit
  • Current state view of your environment
    • Updated inventory
    • Updated documentation
  • Review current technology trends
  • Recommendations for improvement to your environment