We are now rolling out our new Client Support Portal to each of our client organizations. This portal allows you to open support cases, review case histories, browse knowledge base articles, and participate in user forums. If you and your company want to participate, please contact us ASAP!
Below are instructions to help you get started. As always, if you have any issues, please contact our Support Team.
Here’s how it works:
- You will recieve an email with an “invitation code”.
- Go to https://customers.thebtsgroup.com/register?invitation/ (the “Redeem Invitation” tab) and enter your invitation code.
- This will direct you to the “Register” tab where we highly recommend that you click on the “Azure AD” button and enter your O365 credentials.
- You will now be logged in and should see your name in the upper right corner of the web page.
- From most any page you can click on the “Create Case” or “Open a New Case” buttons and fill out information as shown below.
- The “My Support” area allows you to select your Open, Closed, or All cases from the drop down menu. If you are the primary contact for your organization, you will see everyone’s support cases.